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Training: Many of our transcriptionists already have medical backgrounds. Regardless, each receives an intensive six-month training program with more than 1,000 hours of study that balances theoretical and practical applications.

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Focus: Heartland matches the specific skills and experience of our medical transcriptionists with a narrower range of work types and fewer assigned physicians. Fewer work types from fewer authors providing dictation enables our MTs to gain specialized expertise for greater reliability. For an example of how this approach helped one of our hospital customers, read the case study.

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Accountability: Each of our medical transcriptionists receives a personalized, automated report each day. The report allows the MT to see feedback on their work for the past 45 days, with the most recent first. Performance is tied directly to the MT’s job reviews and compensation.

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Capacity: Even with narrower work pools, Heartland has the sheer volume of medical transcriptionists to scale up to your needs as capacity increases.