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Take the Heartland Challenge
Using the scale below, score the performance of your current medical transcription partner in the following five areas. Print out this page and circle your ratings, or jot down your answers.
1=Very Unacceptable; 2=Unsatisfactory; 3=Somewhat Acceptable; 4=Acceptable; 5=Above Average; 6=Very Good; 7=Outstanding
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How would you rate your transcription partner’s ability to meet your report turnaround times? |
1 2 3 4 5 6 7 |
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How would you rate the accuracy/quality of the reports you receive? |
1 2 3 4 5 6 7 |
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How would you rate your transcription partner’s overall responsiveness? |
1 2 3 4 5 6 7 |
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If there is an issue, how would you rate your transcription partner’s ability to resolve that issue in a timely manner? |
1 2 3 4 5 6 7 |
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Overall, how would you rate your satisfaction with your transcription partner’s service? |
1 2 3 4 5 6 7 |
Now, compare your answers to Heartland customer surveys.
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