|
Quality Advantages
Heartland Information Services set out to redefine and raise the quality standards for our medical transcription in ways that are truly meaningful to our customers. In fact, we worked with our customers to establish what our quality measures should be.
| |
| • |
Clear definitions: Heartland has developed the industry’s clearest definitions of quality to help minimize errors and blanks in medical reports.
|
| • |
Work pools by specialties: We match the specific skills and experience of our medical transcriptionists with a narrower range of work types and fewer assigned physicians for specialized expertise. For an example of how this approach helped one of our hospital customers, read the case study.
|
| • |
Greater accountability: Our strict quality standards are applied to our medical transcriptionists’ performance reviews and compensation.
|
| • |
Proactive monitoring: Each of Heartland’s transcription centers conducts sample daily audits and holds weekly conference calls to flag potential problems and share best practices.
|
|
|
|
 |
